Return Policy

At Purrfectpetssupply, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items for a refund or exchange within 30 days of the original purchase date.

Eligibility Criteria for Returns:

1. Unopened and Unused Items: Returned items must be in their original packaging, unused, and in resalable condition.

2. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

3. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Return Process:

1. Contact Customer Service: To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number.

2. Packaging: Carefully package the item(s) you wish to return, including all original packaging and accessories.

3. Include RA Number: Clearly write the RA number on the outside of the package.

4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or damaged item.

5. Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange according to your preference.

Exceptions:

1. Non-Returnable Items: Certain items, such as perishable goods, gift cards, and downloadable software, are non-returnable.

2. Final Sale Items: Items marked as "final sale" are not eligible for return or exchange unless defective or damaged upon receipt.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance purrfectpetssupply@gmail.com. We're here to help!